is anyone receiving this pop up for their store? I haven’t installed any new apps and my customers have started to get this pop up
Topic summary
Issue: A merchant reports customers are seeing an unexpected pop-up on their Shopify storefront, despite no recent app installations. A screenshot was provided, suggesting the pop-up is central to the problem.
Latest development: A community member requested the store URL and, if the storefront is password-protected, the password to investigate directly.
Context/considerations:
- The merchant suspects the pop-up isn’t app-related due to no new installs, but cause is still unknown.
- The attached image (screenshot) is important for diagnosing, though its contents aren’t described in the thread text.
Status and next steps:
- No resolution yet. Investigation pending the merchant sharing the store URL and password (if enabled).
- Key question remains: source of the unexpected pop-up.
Hey @Mlafabrics
Welcome to Shopify Community! Can you share your Store URL so I can have a look on it? Also, if you have password enabled then please share the password as well. Your cooperation would be greatly appreciated.
Best Regards,
Moeed