Ask anything about payouts, payments, and chargeback!
Your payout has been “pending” for a week. Your chargeback rate jumped after two disputes. You switched banks and now nothing is landing in your account. Sound familiar?
Let’s sort it out together with Adit Daga and Keith Dell, Payment Manager at Shopify, who work with payouts every day.
Date: April 14, 2026
Time: 12 - 2pm ET
What to Expect / What you can ask about:
This is a live text Q&A on the Shopify Community. Bring your questions about how money moves through your store. Here’s what merchants are asking about right now:
- How to get your first payout faster and avoid common holds
- How to fight chargebacks and keep your dispute rate low
- How to update your bank account without pausing deposits
- How to read your payout breakdown and understand every deduction
- How to handle accidental refunds and recover lost revenue
How It Works
To participate:
- Go to Payouts Q&A
- Click New Topic.
- Write your question and click Create Topic.
- Join the conversation without the camera! All participation is via text in the community. Adit and Keith will reply in text.
You’ll find your question and its answer in your Profile or on the board afterward.
This AMA is for you if:
- You just started selling and your first payout feels like it’s taking forever
- You’ve dealt with a chargeback and aren’t sure how to respond
- You recently changed your bank details and something went wrong
- You look at your payout amount and it never matches your sales total
- You want to understand fees, reserves, and deductions once and for all
Click here to ask your questions now!
Read our Rules of Engagement before participating.