A merchant wants to add a dropdown menu at checkout asking customers how they discovered their website, as their current tracking isn’t performing well. They’re seeking a quick and easy solution, preferably integrated directly into the checkout process.
Suggested Solutions:
Note: Shopify’s native checkout doesn’t support custom fields without third-party apps or custom development.
We are trying to ask our customers how they got onto our website because our tracking isnt working as well as we thought. How can we do this? Do we need an app? Or can we do this using shopify?
Preferably, we would like a drop down menu at checkout where we can give the customer a couple options, and it is quick and easy.
Any ideas? Thanks!
Hey Peplement,
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You can definitely add a custom field to your Shopify checkout to ask customers how they found your site. While Shopify doesn’t natively offer a dropdown option for this, you can use an app like Custom Fields or Order Printer Pro to add a custom question with a dropdown menu. This would allow you to easily collect the information you need. Another option is to use a survey tool like Post-Purchase Survey to gather data after checkout.