ASK SHOPIFY TO BRING THE PHONE SUPPORT BACK

Technical Q&A

Topic summary

  • Central issue: Merchants urge Shopify to reinstate phone support, arguing live chat takes hours and delivers poor results.
  • Original post: A shop owner calls on other store owners to sign a petition to bring back phone service. No petition link or further details are provided.
  • Support: Another participant explicitly backs the request to restore phone support.
  • Scope: No alternatives or technical specifics are discussed; the focus is on the effectiveness of support channels rather than a platform bug.
  • Status/outcome: No response or commitment from Shopify is noted. No decisions or timelines are provided. Action item is community participation in the petition. The discussion remains open and unresolved.
Summarized with AI on January 8. AI used: gpt-5.
1

TO ALL SHOP OWNERS ON SHOPIFY,

I am Shahla Reynolds, a shop owneer, www.sonarta-com.myshopify.com.

Please join me in signing this petition asking Shopify to bring back the Phone Support.

No-one has time to spend hours typing on the Chat with no results.

PLEASE ASK SHOPIFY TO BRING THE PHONE SERVICE BACK.
Thank you.

2

please bring back Phone Support