ASOS (Sipsy)

Payments + Shipping & Fulfilment
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Topic summary

A customer ordered from Sipsy but received UPS tracking showing delivery to an unknown address. Key issues identified:

  • The shipping address was changed after order placement, redirecting the package away from the customer’s correct address
  • UPS confirmed the shipment originated from ASOS in Atlanta, GA (not Sipsy directly)
  • UPS cannot process claims because the sender has restricted claim filing

Customer attempts to resolve:

Current status: The customer suspects fraud, wants either their item delivered to the correct address or a refund, and is frustrated by both the courier’s inability to help stop scammers and the sender’s claim restrictions. The issue remains unresolved with no communication from the merchant.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

ORDER NO. 1048

UPS Tracking: 1ZWV29570311033781

i ordered something from a website called Sipsy. They sent tracking info and supposedly it was delivered UPS at some residence that I have no idea is located. When I called UPS they stated that the shipping address was changed from the address that I put as MY shipping address. UPS told me it came from ASOS in Atlanta, GA.

But could not help any further. Very useless of the courier services as well. They should be helpful in STOPPING these Scammers!

i tried to file a CLAIM with UPS and they told me that the SENDER restricted claims. WHY?? SCAMMER!!

Msg from UPS: Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. [UPS:E022]

I dont understand WHY my address would be changed from what I put and what’s on the receipt i received in my email.

store+67323101384@t.shopifyemail.com this is the email that my receipt came from. and the contact at the bottom is kellorxxv@gmail.com. I tried to reach out to the email and have yet to hear from ANYONE.

where is my package? send UPS to the home where it was delivered to retrieve package and bring to correct address. I WANT my ITEM or i WANT my REFUND!

this is ridiculous!! SCAMMERS!!

Please resolve this issue and contact me at [REDACTED]