I have a discount code for a customer who does not have an account/profile within our Shopify system. I cannot manually enter the customer’s email address within the code… it must be selected. So… it appears I must add the email address only after the first order is submitted, thus the customer doesn’t have access to the code for that one. Assuming this is correct… does anyone have any suggestions on how I might provide access to the code with the first order?
It doesn’t appear that I can manually apply the discount code to an order after I receive it.
Thank you for reaching out. That’s a very interesting question and I can definitely see how it could be useful to directly connect the discount code to a specific email address. It would certainly reduce the workload by several clicks.
I’m happy to get this feedback in front of folks internally, so they can look at it. I can’t promise what the outcome of your feedback may be, but you can trust it’s being shared with those who need to see it!
That said, while that’s not possible currently you can certainly add customer profile manually considering you already have their email address. Then you can apply customer to the discount. To add a customer simply ahead over to your admin Customers section and click Add customer button in the top right corner. Keep in mind that you should ask your customers for permission before you subscribe them to your marketing emails.
Otherwise, you can simply ask your customer to subscribe to your newsletter which will create a customers profile that has agreed to your promotional emails. If you don’t have one already, you can learn here about adding a newsletter signup form to your store. Let me know what that helps.
No problem, I’m happy to help! Hope that works well for you.
Also, I don’t know if you have anything planned for BFCM this year, but now is the time to make some preparations. BFCM is one of the biggest sales weekends of the year and sees the start of the holiday season as well. Every year my go-to is this BFCM Checklist.
It allows me to make sure that I am making the best use of my time and resources and it really helps take the pressure off by starting early. It is well worth the read should you be interested!