Assistance Needed for Removing Unwanted Banner on Product Page

Store Design
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Topic summary

Unwanted brown banner (“Secure and trusted checkout with…”) appears at the bottom of product pages after switching to pages built with the EComposer page‑builder app. It does not show in the Shopify theme editor or EComposer editor.

Actions and observations:

  • Contacted Shopify and EComposer; EComposer said it’s not caused by their app and outside their scope.
  • Uninstalling a separate “product description” app removed the banner temporarily; the banner later reappeared.
  • Banner appears only when the site language is English; it does not appear in French or German (store uses Shopify’s Translate & Adapt for localization). Another participant could not reproduce the banner, even when changing language/currency.

Evidence provided:

  • Multiple screenshots and a Loom video demonstrating the English‑only occurrence (media are central to understanding the issue).

Working theory:

  • Likely app-injected code or an app conflict that conditions output on the English locale. No confirmation of the exact source.

Status:

  • No definitive fix yet; issue is ongoing. Key open question: which app or injected snippet is adding the banner for the English locale only.
Summarized with AI on December 24. AI used: gpt-5.
1

Hi,

I’ve encountered a peculiar issue on my website that I hope you can assist with. Yesterday, I used the Ecomposer app to create new collection and product pages, replacing the default Shopify product page. Since then, a strange brown banner has appeared at the bottom of my product page, displaying the message “Secure and trusted checkout with…”.

This banner is not visible in either the Shopify theme editor or the Ecomposer editor. I’ve reached out to both Shopify support and the Ecomposer app team, but the issue remains unresolved. The Ecomposer support team has informed me that the issue is not caused by their app and is outside their scope of assistance.

Can you please help me identify and remove this unwanted banner from my product page?

Thank you,

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1 Like
2

Hi @EagleHunted

Did you already manage to remove it? Or its on the another theme? i cant see it in your store.

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1 Like
3

Hello @Made4uo-Ribe

I uninstalled a Shopify app for adding descriptions, and I didn’t realize that removing the app fixed the issue until you posted a comment. Thank you for bringing it to my attention.

4

Good to hear.

5

Hi @Made4uo-Ribe

The banner just became available again! :tired_face:

6

Hi @Made4uo-Ribe

I noticed something strange about the brown banner at the bottom of the product page. It only appears when the language is set to English, but when switching to French or German, it does not appear. I have checked the product pages, and after switching the languages, I found this inconsistency. I’m using adapt and translate app on shopify

7

Most, of the time app do that thing. thet are calling another codes that is conflict with stor themes. Its not visible on my side even I change language or currency.

8

Hi @Made4uo-Ribe

You can refer to this recorded video showcasing this issue, the issue persists in the English language but in other languages it’s not available which is weird!

https://www.loom.com/share/21dbb72245a1425c9fad278ab36dfdcb?sid=2e28a0d0-e597-44d2-8d37-d18a16117a6c