Assistance Needed with Order Creation Webhook Integration

Shopify Discussion

Topic summary

Issue: A Shopify order creation webhook isn’t triggering the intended function. The endpoint returns: {“data”: “Shop isn’t provided on Session”} and the handler doesn’t execute.

Details:

  • Webhook configured with POST URL: https://stg-sh.bosta.co/webhook/auto-sync-orders (link target shows /auto-sync-orders/t).
  • Goal: Send new order details to an external system for auto-sync.
  • Problem: The request appears to lack shop information in the session/context, causing the process to fail.

Request:

  • Guidance on ensuring the shop information is correctly included/available in the session for the webhook call.

Status:

  • No solution or follow-up replies yet; the issue remains unresolved.
Summarized with AI on December 28. AI used: gpt-5.
1

Hello Team,

I hope this message finds you well. I am encountering an issue with the webhook for the order creation topic and would appreciate your assistance.

I have set up a webhook with the POST URL “https://stg-sh.bosta.co/webhook/auto-sync-orders” to send order details to our system whenever a new order is created. However, I am receiving the following response, and my function is not being executed:

{
    "data": "Shop isn't provided on Session"
}

Could you please provide guidance on how to resolve this issue? Specifically, I would like to understand how to ensure that the shop information is correctly included in the session.

Thank you in advance for your help.

Best regards,