Assistance Needed with Shopify CLI Error

Shopify Discussion

Topic summary

A developer is experiencing connection errors when attempting to link their Shopify account using the Shopify CLI tool in the terminal.

Troubleshooting attempts:

  • Updated Node.js, but the issue persists
  • Tried creating and linking two different Shopify accounts without success

Additional context:

  • An error screenshot has been attached (though the image details are not readable in the provided text)
  • A log file with additional error details has been included

Current status: The issue remains unresolved, and the user is seeking assistance from Shopify Support to diagnose and fix the CLI connection problem.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

Dear Shopify Support Team,

I am encountering an issue while using the Shopify CLI tool, and I would appreciate your assistance in resolving it.

Issue Description:

When I attempted to link my Shopify account in terminal , but I received the following error message: it throws error i also attach a error message in image below & I have tried updating node JS but it is still not connecting and I also try to create two accounts on Shopify and tried to link them too but it is not connecting :pensive_face:

I have attached a log file containing additional details about the error for your reference.

Thank you for your assistance in resolving this issue. Please let me know if you require any further information

from my end.

Sincerely, Jayesh

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