Assistance Required for Website Improvements - Google Merchant Center

Technical Q&A

Topic summary

Google Merchant Center flagged product misrepresentation and site compliance issues for www.grocery1800.com. Core requirements cited: matching domain, no broken links or placeholder content, product details/categories consistent with feed, and complete/non-generic product information.

Identified gaps: missing contact details in the footer and lack of trust signals (e.g., reviews). Multiple official policy/resources were shared to guide fixes.

Recent updates: the merchant will add contact info to the footer and shared a Contact Us page at https://www.truemartsuperstore.com/pages/contact. They question how a new store can obtain reviews to satisfy trust signals.

Guidance provided: build reviews over roughly 6 months through other traffic channels—Google Ads text/display, social media, and organic search—before or alongside Shopping. The suggestion was reiterated when a faster alternative was requested.

Status: open. Actions pending include adding footer contact info and broader policy compliance checks. Key open question: practical, faster pathways for new stores to earn trustworthy reviews and signals while meeting Merchant Center guidelines. Policy links are central to the resolution.

Summarized with AI on December 25. AI used: gpt-5.
1

I am reaching out for assistance regarding the recent feedback from Google Merchant Center concerning our website, www.grocery1800.com We need to address the following issues to resolve product misrepresentation and ensure our website meets Google’s standards:

Make sure your website meets the following requirements

  • Your website should have a domain name that matches the uploaded domain name
  • Your entire website shouldn’t have any broken links
  • Your website shouldn’t contain any placeholder images or text
  • The product details and categories should match those that you provide in your product data
  • Your website shouldn’t contain generic information and shouldn’t miss crucial information about products

Before that I verified all the points from my point of view, Can someone please help me out with this!!!

I would appreciate your expertise in making these necessary improvements to our website. Ensuring our compliance with Google Merchant Center’s requirements is crucial for our business operations. Please let me know if you need any additional information or access to specific sections of our website to proceed.

Thank you.

2

For example missing contact details in the footer.

For example no trust signals such as reviews.

These are just examples, so make sure to check the policy below to find more issues:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

3

Hello Emmanuel,

Thanks for the response,

  1. The contact information will be added to Footor soon, and we already added the Contact Us page https://www.truemartsuperstore.com/pages/contact please check this.
  2. For trust signals - It’s new store how we can gain reviews without running the business?

I read the articles you shared, we added the products and sites as per the GMC policy. Is there any ideas?

4

I recommend collecting reviews for about 6 months, via other channels, such as text ads, social media, organic etc.

5

I think there is a better solution, brother! For a new client, How are they collecting the reviews from all channels, If I’m new to business? How can I get this done, brother, That’s my question.

6

For example, google ads text ads, google ads display ads, social media, organic ranking, etc etc.