4 Months and I Found Your Message Looking For it as Well. Another Customer Trying to be in Compliance w/ Platform to Sell Kratom or CBD. I Was Given a Message a Couple Weeks Ago That They Are Confirming Network Issues and Denying the Ability to Send a Copy. They State it Can ONLY be Done Online. They Are Working Hard to Fix the Problem and Not Offering a Generic Form to Be Accepted if Provided By Customer? With Both of US Receiving the Same Message MONTHS Apart You Can Be Assured That They Are Not Even Planning On it. Not Even Offering Alternative or Notifying Customers. This is Why Even the High Risk CC Won’t Contract With Us.. We Are Not in Compliance w/Shopify!!! THERES the PROBLEM. What They WILL Do is Promote a Package to Start Business w/ Them and Have a Dead End For You. They Even Have State/Federal Guidelines Posted w/ the Trending News When That Stuff Was Mainstream. If They Can Agree to and Host Agency’s Approval to Conduct Business if Certian Terms Are Met. Then Why Would They Continously Host These Pages at All? KNOWING and ALLOWING The Vendor to Get Set Up For Shop. To Only Cancel Shop Extention For Google Merchant Then Payment Processors Once an Order Goes Through. Google Won’t Even Show Your Products Because You Are Not on Compliance or They Say. I Bet Shopify Has Sonething to Do With That! They Are Probably the Ones Who Reported That Sh*t! They Are the Ones Being Deceptive and Not in Compliance!! Totally Ruining Someone’s Business.
Topic summary
Main issue: Merchants cannot locate Shopify’s attestation form required to sell CBD (cannabidiol) products online; existing links lead to “page does not exist” after extensive searching.
Recent update: Another merchant months later reports the same problem for CBD/Kratom. Shopify support reportedly cited ongoing “network issues,” said the form can only be completed online, and is not able to provide a copy or a generic alternative.
Impact claimed by users: Inability to complete the attestation leaves stores out of compliance, allegedly affecting Google Merchant Center visibility and payment processor approvals, including high‑risk credit card providers. These are user reports, not confirmed by Shopify in the thread.
Off-topic diversion: One post shifts to Indica vs. Sativa differences, not addressing the form access issue.
Status and open questions: No solution or official timeline shared. Key needs: a working link to the attestation form, any temporary alternative process, and proactive communication/notification to affected merchants.