Attitude Shopify Advisor

Store Feedback
1

Referring to my ticket 47582218, I have been served by a Shopify Advisor named Yumi, who exhibited an arrogant attitude. Yumi could not give me a clear answer regarding why I was charged two different prices for the same package subscribed to at two different stores. Yumi has been unprofessional, unable to provide a clear explanation about the charges, repeatedly giving robotic answers, and ignoring my questions despite the evidence provided. Her arrogant attitude was akin to saying, “Go ahead, complain about me.”

2

Hi @GGMDDG

I’m really sorry to hear about your experience with Yumi. Dealing with unprofessional support can be incredibly frustrating, especially when you’re seeking clarity on billing discrepancies.

Steps to Address the Issue:1. ### Contact Shopify Support Directly:

  • Reach out to Shopify’s support team through their Help Center. You can initiate a live chat, send an email, or request a callback. When you do, mention your previous ticket number (47582218) and detail your experience with Yumi. This ensures that your feedback is directed appropriately.1. ### Escalate the Complaint:
  • If you feel that your concerns aren’t being addressed adequately, you can escalate the issue. According to a discussion on the Shopify Community, it’s recommended to persistently communicate your concerns to support advisors, prompting them to escalate the case internally.1. ### Formal Complaint Submission:
  • For formal complaints, Shopify provides a Report an Issue page where you can report violations of Shopify’s policies. While this is typically used for reporting merchants or partners, it can also be a channel to express serious concerns about support interactions.1. ### External Avenues:
  • If internal resolutions don’t meet your expectations, you might consider filing a complaint with external bodies like the Better Business Bureau (BBB). Shopify Inc. has a profile on the BBB’s website where consumers can file complaints.

Personal Insight:

In my experience, maintaining detailed records of all interactions, including dates, times, and the names of support agents, can be invaluable. This documentation not only strengthens your case when escalating issues but also provides clarity when recounting events.

I hope this helps you navigate the situation more effectively. If you need any other assistance, feel free to reply and I will try my best to help.

Best regards,

Daisy