When logging in I need to enter the six digit code that has been sent to my number. However, no code is coming through. It is the correct number and I have network signal. What can I do to fix this?
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Hi, [email removed]Annika2!
Thank you for reaching out here! If there is no code being sent through to your mobile and all details are correct, you will need to reach out to our internal support team who will be able to escalate this through to our Account Integrity team and help you with access!
Hi Nia,
To contact the internal support I have to be logged in, and I’m unable to do this because of my issue. Is there another way to contact support?
Hello @Annika2
This issue also happened to me before. I couldn’t login to my account for a week. But a week later I tried login again and this time I received the code.
I hope it will be going well for you soon.
Hi, [email removed]Annika2!
When you go through to the Support link given, you should be able to see an option that says “Can’t log in to your Shopify account”, you can click on this then navigate to “I still can’t access my account” which will take you through to the chat option!
Please let me know if you have further issues with this!
SAME - in the past 2 weeks the codes are NOT going out quickly. I am trying to set up a new device and the code request was sent 6 minutes ago and counting. These need to be sent out instantly and something is going on over there. My phone, network, blah blah are all up to snuff. SUPPORT - PLEASE LET THE TEAM KNOW.