Hi,
This keeps appearing when I try to check out on our testing website (website isn’t launched yet) . Any idea why?
Thanks Team!
It will be rather hard for the forum members to troubleshoot and given it’s payment related you’re likely better off reaching out to the support team.
That said, all gateways will have some form of username/password, merchant key/token (etc) to add into the payment settings in the Admin. Double check that you have entered what you’ve been given correctly. Also worth looking at if the gateway is set to Test Mode or not. It’s possible the gateway doesn’t support that. If you’ve checked those things that reach out to the Support team is even more recommended.