Shopify Payments holds are being placed on stores until “authorized reseller” status is verified via either written brand authorization or supplier invoices. The initial poster sells fragrances “similar to” designer perfumes (no brand names used, with a disclaimer) and faces a July 27 deadline before possible store disablement, noting other Shopify stores sell similar products. They uploaded screen recordings as examples.
Shopify staff advise that store-specific reviews can’t be handled in the forum and direct merchants to contact Support, obtain a ticket, and liaise by email. They note responses may take up to 72 hours in some cases, and to follow up if no reply in over two weeks.
Several merchants report similar holds: selling “inspired” Nike items; reselling third-hand Nike/Jordan/Yeezy products; and operating secondhand/thrift apparel stores with branded items. One asks if invoices suffice instead of licenses, whether deadlines can be extended, if removing or deactivating products can prevent blocking, how to back up the store, and implications for app spend.
Outcome: No resolution or clear policy clarifications within the thread. Key questions about secondhand/resale permissions and acceptable proof remain unanswered; merchants are told to work directly with Support.
Hi, [email removed]Jake007k,
Have you also received an email from our internal team regarding your store? If so, have you responded directly to the email?
If you have already responded to the email, then the appropriate team will get in touch with you. This may take upto 72 hours for a response, however if it is past 72 hours, I would recommend reaching out to our Shopify Support team who can potentially get an update for you!