Auto Abandoned Cart Notification Email not displaying properly

Shopify Discussion

Topic summary

Main issue: An abandoned cart email (automated reminder to complete a purchase) applies a 10% discount, but the copy meant to appear under the title and above the “return to cart” button does not display.

Key details from the code (Shopify Liquid, a templating language):

  • email_title and email_body are captured into variables, but only email_title is used in the HTML ; email_body is never inserted into the email’s content area.
  • email_body is wrapped in an if statement that only sets content when billing_address.first_name exists; if absent, email_body becomes empty.

Additional observations that may affect rendering:

  • Markup appears truncated/incomplete (e.g., stray “container”>, incomplete footer tags).
  • Unusual/link syntax for shop.name in alt and anchor attributes, and a nonsensical quantity comparison (line.quantity < line.quantity) suggest template errors.

Outcome/status:

  • No resolution or confirmed fix yet; the thread remains open.

Open questions/action items:

  • Insert and position {{ email_body }} in the HTML where the copy should appear.
  • Confirm the if-condition logic and ensure the copy displays when first_name is missing.
  • Clean up malformed HTML/variables to prevent layout issues.

Note: The provided code snippet is central to understanding the issue.

Summarized with AI on February 21. AI used: gpt-5.
1

Hi

I am trying to set up an abandoned cart auto notification with a 10% discount applied at cart. The discount is working but part of the copy is being left out - the copy the sits under the title and above the button to return to cart.

Here is the full code I have:

{% capture email_title %}
The Plant Gliders you added to your cart are waiting for you.
{% endcapture %}
{% capture email_body %}
{% if billing_address.first_name %}
Hi {{ billing_address.first_name }}, you have great taste!

Omnia Plant Gliders outperform other plant movers in style, manoeuvrability and durability.

So good, Plant Glider even won a 2021 Australian Good Design Award.

With 95% of customers giving Plant Glider a 5 Star Rating, what are you waiting for? You're going to love them too!

To sweeten the deal, we'll even discount your first order by 10% - simply tap below to return to your cart with 10% off.

{% endif %}
{% endcapture %}

{{ email_title }} .button__cell { background: {{ shop.email_accent_color }}; } a, a:hover, a:active, a:visited { color: {{ shop.email_accent_color }}; }
{%- if shop.email_logo_url %} {{ [shop.name](http://shop.name/) }} {%- else %}

{{ [shop.name](http://shop.name/) }}

{%- endif %}

{{ email_title }}

{% if custom_message != blank %}

{{ custom_message }}

{% else %}

{{ email_body }}

{% endif %}
 
Items in your cart
{% if shop.url %}
or Visit our store
{% endif %}

Complete your purchase
{% for line in subtotal_line_items %} {% endfor %}
{% if line.image %} {% endif %} {% if line.product.title %} {% assign line_title = line.product.title %} {% else %} {% assign line_title = line.title %} {% endif %}

{% if line.quantity < line.quantity %}
{% capture line_display %} {{ line.quantity }} of {{ line.quantity }} {% endcapture %}
{% else %}
{% assign line_display = line.quantity %}
{% endif %}

{{ line_title }} × {{ line_display }}

{% if line.variant.title != ‘Default Title’ %}
{{ line.variant.title }}

{% endif %}

{% if line.selling_plan_allocation %}
{{ line.selling_plan_allocation.selling_plan.name }}

{% endif %}

{% if line.refunded_quantity > 0 %}
Refunded
{% endif %}

{% if line.discount_allocations %}
{% for discount_allocation in line.discount_allocations %}
{% if discount_allocation.discount_application.target_selection != ‘all’ %}



{{ discount_allocation.discount_application.title | upcase }}
(-{{ discount_allocation.amount | money }})


{% endif %}
{% endfor %}
{% endif %}

Don't want to receive cart reminders from us? Unsubscribe

This displays exactly as I want it to when I do a test email from the editing feature in Notifications:

KristenOmnia_0-1648418312603.png
KristenOmnia_0-1648418312603.png606×1002 73.2 KB

But when the system actually sends a real email out to an abandoned cart customer all of the copy that should appear between the title and the button disappears.

KristenOmnia_1-1648418355029.png
KristenOmnia_1-1648418355029.png900×1002 80.4 KB

Is anyone able to look at the code for me and debug so this doesn’t happen?

Thank you so much!

Kristen