AutoDS Issue Cost per item Not Syncing After Plan Upgrade

Product Development & Sourcing
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Topic summary

A user upgraded their AutoDS plan from 500 to 1000 variants and immediately lost the ability to automatically sync the Cost per item field to Shopify for newly imported products.

What stopped working:

  • Cost per item field no longer populates on new product imports
  • The “Upload cost to Shopify” toggle has disappeared from both Supplier Settings and individual Drafts in AutoDS

Troubleshooting steps already taken:

  • Deactivated home address as a Shopify location
  • Created a fake business location as default (since AutoDS app location cannot be default)
  • Renewed AutoDS token multiple times
  • Refreshed store connection
  • Contacted AutoDS support (suggestions did not resolve the issue)

Current questions:

  • Does Shopify restrict app-based fulfillment services from editing Cost per item?
  • Are there Shopify-side settings or API permission limitations blocking this functionality?
  • How to check Shopify API permissions?

The issue remains unresolved despite AutoDS support confirming it should be working.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I’m experiencing an issue with product imports from AutoDS into my Shopify store. Everything used to work fine — including the automatic syncing of the Cost per item field — until I upgraded my AutoDS plan from 500 variants to 1000 variants.

Since that upgrade, I’ve encountered the following issues:

  1. Newly imported products no longer have the Cost per item field filled, even though this worked perfectly before.

  2. I’ve made all the proper Shopify-side adjustments:

    • I deactivated my home address as a location

    • Created a fake business location to satisfy Shopify’s need for a default (since AutoDS, as an app location, cannot be set as default)

    • Now, Shopify assigns new products to the fake default location, which is expected behavior.

  3. AutoDS is fully synced:

    • I’ve renewed the token multiple times

    • Refreshed the store

    • I’m on the Advanced Plan in AutoDS

  4. Despite all this, AutoDS is no longer syncing the product cost. The toggle for “Upload cost to Shopify” is missing entirely from both Supplier Settings and individual Drafts inside AutoDS.

I have already contacted AutoDS support. Their suggestions didn’t solve the issue, and they confirmed it should be working — yet it still isn’t.

Could you please help me understand:

  • If Shopify limits App-based fulfillment services (like AutoDS) from editing Cost per item?

  • Or if there’s any setting or limitation on Shopify’s side that may be blocking this functionality?

2 Likes
2

Okay, thanks for replying, how can I check Shopify API Permissions?