AutoDS prod-usocuahj

Technical Q&A
1

I am getting repeatdly Request Cancelled by AutoDS prod-usocuahj on Shopify. I have enough credit and the item is also in stock. I sont know what is happening. Any one with same experience?

2

:blush: Hi @solomonniguss,

Have you contacted AutoDS support?

Since this is happening inside AutoDS’s fulfillment pipeline, Shopify support won’t have visibility into it. The fastest path is to contact AutoDS support directly with one of the cancelled order IDs so they can check on their side.

3

@solomonniguss The first thing I would do is check the cancelled request log to see the exact error. AutoDS may cancel an order even if the item is in stock when the selected variant, supplier warehouse, shipping address, or price has changed Try processing one of the affected orders manually. If it works, send AutoDS support the order ID, product link, selected variant, and preferably a screenshot of the cancellation message. This should help them determine whether the issue is related to the automation settings or the supplier

4

Thank you both. Now the issue is resolved. The first issue was incorrect address of customer. Then even if the address corrected the error apeared again in shopify but autods marked it as ordered and after several hours when Auto DS shipped it, Shopify changed the status to fullfiled. Strange but it worked.

5

Hi @solomonniguss I think that you should check a few things worth checking in order:

  1. Open the failed order inside AutoDS and look at the detailed error/log, not just the status label - there’s usually a more specific reason attached (payment declined, buyer account issue, variant mismatch, region restriction).
  2. Check the payment method AutoDS is using to place the supplier order - “I have enough credit” in your AutoDS balance doesn’t always cover it; some setups also charge a linked card or a supplier-side buyer account, and a failure there cancels the request even with balance available.
  3. Verify the exact variant mapping. “In stock” for the product overall doesn’t mean the specific variant your customer ordered is available or mapped correctly, variant mismatches are a classic silent cause of cancelled requests.
  4. Check if your linked buyer/supplier account has any flags or verification holds - suppliers sometimes soft-block automated buyer accounts, and AutoDS surfaces it as a generic cancellation.

If none of that turns up the cause, this is one where AutoDS support is genuinely the right move rather than a last resort and send them the order IDs and the “prod-…” reference code from the error, since that code identifies the failing request on their side and lets them look up the actual reason directly. It’s their processing pipeline, so they can see what the error message doesn’t tell you.