Hi, I followed this guide (https://help.shopify.com/en/manual/products/collections/automated-collections/auto-examples) for creating an automated collection which shows all items On Sale. I noticed there were several products incorrectly showing up because it had the regular price also entered in the compare at price (i.e. it was not on sale). So, I went ahead and deleted the compare at price figure for these items and saved each one. I then checked the collection, however the products still seem to be showing up incorrectly in this automated On Sale collection.
How do I fix this?
Thank you in advance! This is my first time posting here!
I’ve been experiencing this exact issue recently. After contacting Shopify support, the “fix” is to manually re-sync the collection by duplicating one of the collection conditions, saving the collection, and then deleting the duplicated condition. This will force the collection to re-sync.
The collection should automatically sync when prices change. Historically that’s how it functioned for years. Unfortunately Shopify appears to be experiencing issues right now with automatic collections that rely on a “compare at price” condition. The only fix I was offered by Shopify was to manually re-sync these collections as explained above. Hopefully they are working on a long term solution because this is a major hurdle for us.