Automated email for specific collection purchases

Shopify Plus

Topic summary

  • Main issue: A merchant asks how to send automated emails to customers who buy from a specific collection using Shopify Flow, noting the app feels confusing.

  • Proposed solution (within Shopify Flow):

    • Trigger: “Order Created.”
    • Condition: Check line items to identify products belonging to the target collection (e.g., via line item/collection attributes).
    • Action: Send an email through a connected email service (e.g., Klaviyo) since Flow relies on integrations for email sends.

  • Alternative approach: Another participant recommends using the AiTrillion app, which offers email/SMS/WhatsApp/web push and flows in a single plan to handle collection-based automations.

  • Notes/clarifications:

    • Shopify Flow is an automation tool; it requires an email app integration to send messages.
    • “Collection” refers to a grouped set of products; the condition needs to match purchased items to that group.

  • Status: No confirmation from the original poster on implementation success. Discussion remains open without a verified resolution.

Summarized with AI on December 11. AI used: gpt-5.
1

Is there a way to send an automated email to a customer who purchases from a specific collection with the flow app? I can’t figure it out, the FLOW app is not user friendly at all and very confusing.

2

Hey Pacificshop,

Heddy from Gameball: Loyalty Program & VIP here!

Yes, you can send automated emails using Shopify Flow for customers who purchase from a specific collection, though it can be a bit tricky. In Flow, you’ll need to create a workflow where the trigger is “Order Created” and then set a condition to filter the collection by using line item properties like “Product Collection.” Then, you can add an action to send an email using a compatible email app like Klaviyo.

3

Hello @pacificshop ,

I hope you are well!

I want to inform you that automated emails to the customers who purchases from specific collection can be done with the help of AiTrillion.

With AiTrillion, you will get various tools like Reviews, Email/SMS/Whatsapp/Web push/Flows and many more with single app and single plan.