Automated email only for specific collection purchases

Shopify Apps
1

Is there a way to send an automated email after customer places order for a specific collection? Meaning if someone doesn’t purchase from that collection, they don’t get an email? I’ve tried using the flow app but it is a TERRIBLE application, not user friendly at all. I am surprised shopify hasn’t revamped that system, and from my understanding sending an automated email for purchases from specific collections isn’t possible with it.

2

Klaviyo is great for advanced email automation. You can set up flows triggered by specific product tags or collections. It’s much more user-friendly, and you can segment based on what collection a customer purchased from, ensuring they get the right email.

1 Like
3

I’m not sure if you can turn off the order notification to the customer.

For sending an extra notification to the customer, I like EcomGraduates idea of using Klaviyo. I used Klaviyo when I ran a store, it was awesome. Instantly increased our revenue with automated email flows too.

Another idea, if you want to send certain content to the customer based on what collection the products are in, you can edit the order confirmation email in Settings > Notifications.

You can use Liquid to check. Here’s a reference doc to get started: https://shopify.dev/docs/api/liquid

You’d have to play around with the variables and test, I don’t know if you can get what collections a product belongs to, but you can use other available fields. Here are the order variables available: https://help.shopify.com/en/manual/fulfillment/setup/notifications/email-variables#line-item

Example:

{% for line in line_items %}
  {% if line.product.vendor == "Some Vendor" %}
    

Show some information

  {% else %}
    

Show the regular line item information

  {% endif %}
{% endfor %}

If you want to send a notification to staff to take action on an order with or without a product in a certain collection, you can use Order Automator. People do this for example to send a personalized follow up to customers that purchase a certain type of product.

1 Like
4

Hi @pacificshop :waving_hand: to send transactional emails to customers: usemechanic

https://tasks.mechanic.dev/?q=email

Or shopify-flow combined with shopify-email service for marketing emails.

:man_technologist: Or if developer savvy use shopify-flow send-http-action action service(s) such as mailgun through the; :bomb: requires services that use basic-http-auth

Note: shopify-flow can NOT send arbitrary emails to customers, only notifications to store staff/hardcoded addresses.

:thinking: :man_technologist: dirty workaround trigger contact forms on the frontend, and automate autoresponder to the email fields value in the email body,

If you need this automation setup then contact me for services
Contact info in forum signature.
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