ello,
My customers order products sometimes up to three weeks in advance before their actual pickup date, I would like for them to receive automated reminders for their pickup date & time?
How do I add this feature? Is it available to flow or an app. Please Help
There is a Settings-> Notifications-> Customer notifications-> Ready for local pickup Shopify native notification.
Isn’t it working for you?
I believe it’s sent when order is marked as ready for pickup.
And you can manually resend it. That’s where you can use Flow to remind you to do it as Flow can send e-mails to you (or pre-defined address), but not your customers (variable address).
Hi! Yes, you can set this up, but it’s not built into Shopify by default. You’ll need to use either Shopify Flow (if you’re on Shopify Plus) or a third-party app that supports scheduled order notifications.
The idea is to store the pickup date as a line-item property or metafield when the order is placed, then create a flow or automation that sends an email or SMS reminder on the pickup date or a few days before.
Apps like OrderlyEmails, Klaviyo, or Zapier can handle this if Flow isn’t available. This way, your customers get timely reminders without you doing it manually.
Hello @Bakery23 ,
I hope you are well!
I want to inform you that for Pickup date & time, you need to use a seperate app and for flow, the reminder can be sent to customers with the help of AiTrillion. With AiTrillion, you can send the customers Email/SMS/Whatsapp/Web push/Flows with a single app. I want to inform you that this can be done with the help of tag which is applied through pickup date and time.
Also, with Email/SMS/Whatsapp/Webpush/flows you will get various tools in one app like Rewards, Reviews, Customer account and many more with a single plan.