Automatic Discount not showing at checkout or cart

Shopify Discussion

Topic summary

Issue: An automatic discount that should add a free product when a customer spends over £40 in a specific collection is not appearing in cart or checkout, even after attempting a second automatic discount. In Shopify, an “automatic discount” applies without a code, and a “collection” is a defined group of products.

Key troubleshooting steps suggested:

  • Recheck the discount configuration against Shopify’s tutorial: correct collection selected and threshold set to £40.
  • Verify product eligibility: required tags/variants match the discount conditions within that collection.
  • Confirm the discount is active: start/end dates and current time window are valid and not expired.
  • Test thoroughly: add qualifying items, ensure the cart meets £40, try additional items to confirm threshold behavior.
  • If still failing, contact Shopify Support to investigate potential store or configuration issues.

Current status and outcomes: No confirmation the fix worked; no changes or resolutions reported. Discussion remains open with actionable checks but unresolved root cause.

Summarized with AI on January 31. AI used: gpt-5.
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We’ve set up an automatic discount where a customers receives a product if the purchase over £40 from a particular collection. I’ve watched the shopify video for this several times but still it’s not showing. We’ve tried setting up a second automatic discount with different products but still not showing.

2 Likes
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  1. Double-check that you have set up the automatic discount correctly by reviewing the instructions in the Shopify video and comparing them to your current settings. Make sure that you have selected the correct collection and that the discount threshold is set to £40.

  2. Check that the products in the collection that you’ve selected for the automatic discount meet the conditions for the discount. For example, if you have set the discount to apply to products with a specific tag or variant, make sure that the products in the collection have the correct tag or variant.

  3. Ensure that the automatic discount is active by checking the start and end dates for the discount. Make sure that the discount has not already expired.

  4. Test the automatic discount by adding products to your cart and checking whether the discount is applied. If the discount is not showing up, try adding more products to your cart to see if the threshold is being met.

  5. If none of the above steps resolve the issue, try contacting Shopify’s customer support for further assistance. They may be able to identify any technical issues with your store or the discount setup that could be causing the problem.

I hope this helps! Let me know if you have any further questions or concerns.