Automatic policy does not let me change the email and address

Shopify Discussion

Topic summary

Inability to change the email and address shown in the automatically managed Shopify privacy policy.

  • Store email was updated, but the policy’s email did not change; the source of the PUBLIC address is unclear.
  • A reply states that when the policy is set to AUTOMATED, the content cannot be edited because it’s auto-generated.
  • A screenshot (central to understanding) shows the policy marked as Automated, reinforcing that editing is locked.

Current status:

  • No confirmed method provided to update the email/address within the automated policy or to force it to sync with store settings.
  • The issue remains unresolved, with lingering questions about how to modify those fields without turning off automation.
Summarized with AI on December 15. AI used: gpt-5.
1

I need to change the email and address of the automatically created and managed privacy policy.

It is really nice to see the policy being managed by Shopify but I cannot figure out how to change it.

I have updated my store’s email but that does not change the email. Not sure about the PUBLIC address…

2

Hi there! When the policy is set to AUTOMATED you cannot edit the content: it is created automatically.

Screenshot 2024-11-02 at 2.25.15 PM.png
Screenshot 2024-11-02 at 2.25.15 PM.png1390×138 3.95 KB

3

YW.

…so I assume you don’t know :neutral_face: