I had someone put an order through a few days ago. Except that it didn’t go through. I found it in my abandoned checkout list. At the bottom it says a payment was processed and then says that it was immediately refunded. The order never came through to us and the customer is still recorded as having no orders. I just assumed it had been an issue with their credit card. I sent them a customised abandoned cart message letting them know they could reorder but didn’t hear so I assume they didn’t receive it (not sure why and I don’t know how to test if they are going through). Today they emailed me to see if their product had been sent so they obviously didn’t get notified of the automatic refund. Does anyone know what might have happened? Also, even weirder is their abandoned cart has now changed to make me the customer and I have no idea why. I’m very confused.