Automatic Shipping Notifications to Customers Not Showing in Timeline Order

Payments + Shipping & Fulfilment

Topic summary

Order timeline is missing the shipping notification entry that should be triggered when an order is marked Fulfilled, while the purchase confirmation email appears normally.

  • Configuration: Automatic customer email on status change to Fulfilled is enabled (per screenshot of notification settings).
  • Observation: The corresponding “order sent/shipped” email does not show up in the order timeline, unlike the purchase confirmation entry shown in the first screenshot.
  • Uncertainty: The poster asks whether (a) the email was not sent, (b) their configuration is incorrect, or (c) the email was sent but simply not logged/displayed in the timeline.
  • Evidence: Two screenshots are central—one of the order timeline and one of the notification automation settings.

Status: No replies yet; no confirmation of system behavior or fix. Open questions remain about whether the email dispatch occurred and how/if such notifications should be reflected in the timeline.

Summarized with AI on December 18. AI used: gpt-5.
1

Hi,

I wanted to ask why in my order timeline, the email sent to the customer to indicate that the order has been sent does not appear, as it did in the case of the purchase confirmation (see photo).

Screenshot 2024-09-23 133721.png
Screenshot 2024-09-23 133721.png979×521 39.6 KB

I have set up the automatic notification in case the order status is changed to Fulfilled, but it does not appear in the timeline.

Screenshot 2024-09-23 134249.png
Screenshot 2024-09-23 134249.png1188×502 37.8 KB

Does this mean that the email has not been sent? Or that there is a problem with my setting? Or that it has been sent but it doesn’t appear in the timeline?

Thank you very much.