Automation email templates show default store name "My Store"

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Topic summary

A user encountered an issue where automation email templates displayed the default “My Store” text instead of their actual store name, despite having correct store settings.

Resolution:
The problem was resolved by syncing brand settings within Shopify Email. The brand settings were not automatically synced, causing the disconnect between store details and email templates.

Key Discovery:
Shopify Email is a separate app where email templates and automations are managed. Users experiencing similar issues should:

  • Navigate to the Shopify Email app
  • Locate brand/email settings
  • Click the ‘sync’ option to update templates with current store information

Another user faced the same issue and successfully resolved it using the same sync method after initially having difficulty locating the sync option within the separate Shopify Email app interface.

Summarized with AI on November 10. AI used: claude-sonnet-4-5-20250929.
3

Hi @hassan1203 , thank you so much for replying. I checked the Email settings and the brand settings were not synced. I clicked sync and my problem was fixed.

Thanks again.

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