Automations not working, triggers are not pressing automations to start

Technical Q&A

Topic summary

Automations in a Shopify store are not starting when their triggers should fire, despite the setup being completed. The poster believes they configured all required settings and requests assistance to identify what might be missing.

Steps already taken:

  • Enabled automations.
  • Checked the trigger.
  • Created and saved an email template.
  • Using the Shopify Email app.

Key terms:

  • Trigger: the condition or event that should initiate an automation.
  • Shopify Email app: Shopify’s native application for creating and sending emails.

Current status:

  • Automations do not appear to start; no error messages or diagnostics were shared.
  • No solutions or next steps are documented; the discussion remains open with unanswered questions about the specific automation type, trigger conditions, and verification of trigger firing.
Summarized with AI on February 4. AI used: gpt-5.
1

Hello,

I enabled automations and set what ever was required to make them work, but then too they are not working.
Am I missing something ? can I get an assistance?

Thank You

Almond Books

I enabled the automations
checked trigger
created email template and saved them
i also have the email app of shopify