Available bug on SKU Dsers

Topic summary

A Shopify merchant is experiencing a critical inventory sync issue with DSers when adding product variants from AliExpress.

The Problem:

  • When adding a variant (bracelet with black sign) from a different AliExpress seller to an existing product, Shopify shows 0 stock despite the supplier having 100 units available
  • The SKU was copied from DSers and pasted into Shopify as a new variant
  • Screenshots confirm the SKU matches in both DSers (orange highlight) and Shopify (blue highlight), and the “follow quantity” box is checked

Key Details:

  • When added as a completely new product (not a variant), the inventory syncs correctly and shows 100 in stock
  • The issue only occurs when adding it as a variant to an existing product
  • The variant appears as sold out on the store despite proper configuration

Status:
The issue remains unresolved. Another user has reported experiencing the same problem, indicating this may be a broader DSers-Shopify integration bug affecting variant inventory synchronization.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.

Hello !

I sell some bracelet on my store with gold sign on it, and I wanted to add a variant from an other AliExpress seller which sell the exact same bracelet but with a black sign. I have copy the SKU of the variant with black sign in Dsers and past the SKU in a new variant on my shopify.

But there is a big problem, shopify tell me that the stock is 0 while the seller have 100 in stock, as you can see on the screenshot.

I spent my whole day on this problem and I’m desperate, that make no sense because when I add the black sign variant as a new product, the quantity is ok and shopify tell me 100 in stock… But not if I add it as a variant of an existant product.

As you can see on screenshots, the SKU is the same on Dsers (orange highlight) and on Shopify (blue highlight), the box “follow quantity” is checked (in French on the screenshot) and the quantity is 100 on Dsers and 0 on shopify… And if I go to my store, the variant is sold out…

1 Like

i have the same problem did you find any way to fix this issue?