Avoid having to login to app on every open

Shopify Discussion

Topic summary

A user experienced an issue where the Shopify app on their new Samsung S24 required fingerprint verification on every launch, unlike their previous Google Pixel 6 Pro which allowed direct access to the dashboard.

Solution provided:

  • Navigate to Shopify app Settings > Security
  • Disable biometric login

Additional troubleshooting steps suggested:

  • Verify Shopify isn’t in Samsung’s Secure Folder
  • Check for Work Profile or Knox/MDM settings
  • Reinstall the app to reset security settings
  • Review device-level security permissions

Resolution: The first solution (disabling biometric login in app settings) successfully resolved the issue. The discussion is now closed with the problem solved.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I just got a Samsung S24 and installed Shopify.

It works well - but everytime I open Shopify on the phone (app) I need to verify with fingerprint.

I am coming from a Google Pixel 6 Pro where I could open it without having to verify each time.

It’s very annoying and I wonder if I by accident turned something on?

Any advice how I can avoid having to verify every time I open the app?
I just want to go straight to the dashboard like I used to do.

2

Hi PureTime,

I have outlined some of the solutions check these and let me know if it works, or you require any additional briefing:

  • Open the Shopify app → Go to Settings > Security → Disable biometric login if it’s on.
  • Make sure Shopify is not in Samsung’s Secure Folder (Settings > Biometrics & Security > Secure Folder).
  • Check if your phone has a Work Profile or Knox/MDM enabled (Settings > Accounts & Backup > Users).
  • Uninstall and reinstall the Shopify app — it may reset any auto-enabled security settings.

If none work, go to Settings > Apps > Shopify and check for any device-level security permissions.

Let me know if you’re using a work profile or company-managed device.

Thanks

1 Like
3

So easy, thanks.

No. 1 did it :folded_hands:

4

If you like accept it as a solution and like the suggestion.