Background color behind actual webpage showing on scroll and mobile?

Topic summary

Main issue: On the ELLA theme, an unwanted background color appears behind the page—visible on mobile, and during scroll at the header and footer on desktop. The user cannot find a setting to change it. Images/screenshots were attached to illustrate the problem.

Context: ELLA is a third‑party Shopify theme. The behavior suggests a theme layout or CSS issue affecting mobile background and sticky header/footer areas.

Requests/Actions: Helpers asked for a preview code and storefront password to inspect the live site. Another participant asked how to contact “someone in control or membership,” which was clarified as unrelated.

Current status: The store has been made publicly accessible after the user returned from vacation, but no preview code/password was posted in the thread. No fix or code-level guidance has been provided yet.

Open questions: Exact CSS/section causing the background color remains unidentified. Next step is for experts to review the live site now that it’s open and provide theme/CSS adjustments or theme settings guidance. The discussion remains open.

Summarized with AI on December 29. AI used: gpt-5.

Hello!

I am currently seeing a background color one a theme. I am using ELLA.

It only shows on the mobile view of the website and on scroll at the header and footer of desktop theme. I do not see a section to change this.

Hi @iyonna ,

Can you provide me the preview code to preview your store? I can provide the solution once i view the site.

Hey @iyonna

Can you share your password? So we can use this password to access into your store and have a check.

How can I reach or speak to someone in control or membership?Please IM me the information.Thank you,Rebecca

Hey Rebecca

May I ask who you are looking for? I do not recognize anyone in control or membership.

It should be open now. I apologize, I was on vacation.

It is open. I was on vacation!