Hello!
I am currently seeing a background color one a theme. I am using ELLA.
It only shows on the mobile view of the website and on scroll at the header and footer of desktop theme. I do not see a section to change this.
Topic summary
Main issue: On the ELLA theme, an unwanted background color appears behind the page—visible on mobile, and during scroll at the header and footer on desktop. The user cannot find a setting to change it. Images/screenshots were attached to illustrate the problem.
Context: ELLA is a third‑party Shopify theme. The behavior suggests a theme layout or CSS issue affecting mobile background and sticky header/footer areas.
Requests/Actions: Helpers asked for a preview code and storefront password to inspect the live site. Another participant asked how to contact “someone in control or membership,” which was clarified as unrelated.
Current status: The store has been made publicly accessible after the user returned from vacation, but no preview code/password was posted in the thread. No fix or code-level guidance has been provided yet.
Open questions: Exact CSS/section causing the background color remains unidentified. Next step is for experts to review the live site now that it’s open and provide theme/CSS adjustments or theme settings guidance. The discussion remains open.
Hi @iyonna ,
Can you provide me the preview code to preview your store? I can provide the solution once i view the site.
Hey @iyonna
Can you share your password? So we can use this password to access into your store and have a check.
How can I reach or speak to someone in control or membership?Please IM me the information.Thank you,Rebecca
Hey Rebecca
May I ask who you are looking for? I do not recognize anyone in control or membership.
It should be open now. I apologize, I was on vacation.
It is open. I was on vacation!