Background image not updating for section - Debut Theme

Shopify Plus

Topic summary

Issue: Background image not updating for one hero section in the Debut theme on the About page; the bottom hero image works with the same CSS.

Details: A CSS rule targets “#Hero-hero-about-bottom > div.hero__inner” with background-image and background-size: cover. A screenshot was shared to illustrate the mismatch.

Context: “Hero section” refers to a large banner area; the CSS uses a specific selector and a CDN image URL.

Latest updates:

  • A responder tested on real systems and via BrowserStack and reports the background image is working correctly, requesting the reporter’s system configuration and browser to diagnose further.
  • Another responder cannot access the provided preview URL and asks for a corrected link to review.

Status: No resolution yet. The issue is not reproducible by others.

Action items:

  • Provide a working preview/store URL.
  • Share browser, OS, and device details where the issue occurs.
  • Confirm if the problem is with the top hero section and whether the selector targets the correct element.

Note: The shared screenshot is central to understanding the display issue.

Summarized with AI on January 31. AI used: gpt-5.
1

Hello,

My store is located at https://k9etr95z6dl7simk-62631641145.shopifypreview.com and I am having trouble setting the background image in the theme file. This page has 2 hero sections, and the bottom image is working fine, with the exact same code. This is on the “About” page. Here is a screenshot of what i’m seeing:

md249_0-1676046978683.png
md249_0-1676046978683.png1556×546 124 KB

The CSS i’m using to set this is:

#Hero-hero-about-bottom > div.hero__inner{
background-image: url(“https://cdn.shopify.com/s/files/1/0626/3164/1145/files/BACKGROUND.png?v=1672956070”);
background-size: cover;
}

Any help would be greatly appreciated.

2

@md249

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

3

Hello @md249 ,

I can’t view on your site, pls check url link and share again, I’ll check help you

thank you