"BALANCE OWED BY CUSTOMER" via FACEBOOK ORDERS -?

[AKISTATIONSUZ]

Hello everyone, I recently integrated Instagram & Facebook sales with my webshop. I noticed on some Facebook orders there’s a “Balance Owed” by the customer- what is this, and WHY is this? Why is there an option for customers to partially pay? What is generating this balance and how do I make sure it doesn’t pop up on future orders?

I’ve attached a screenshot for review, see the last line that reflects an outstanding balance of $5.25. Please let me know if anyone has any idea on what and why this happens? I’m weary of shipping orders if there’s a balance due.

Thanks in advance for your time and help!

[D-blaqfolawe09]

@AKISTATIONSUZ

Hello,

Did your store offer any cash discount currently?

[AKISTATIONSUZ]

This order did not use any discount code; since my original post, I automatically received the outstanding balance and the order is marked as fulfilled.

Here are notes on the order, see screenshot below; FACEBOOK released the outstanding amount to me a while after fulfillment. It’s just confusing and interrupts my shipping process, wondering why this happens. I guess for now it’s ok…

[Anna_O]

Did you find a way to manage these outstanding balances? We have them too, although for a different reason, and we would like to find a way how to waive them.