Bank Account Error Holding Up Payouts, No Response from Support

Payments + Shipping & Fulfilment
1

Hey everyone,

I’m having a serious issue with my bank account details. It seems I may have mistyped the number, or the account might be locked for security reasons. Now I can’t do anything because I need to confirm my old account (which was mistyped), and all my payouts are currently on hold.

I created a support ticket over a week ago and haven’t gotten any response, even after multiple follow-ups. I understand that bank details are sensitive and probably need to be handled by a special team, but I’m in a tough spot because I need to pay my warehouse rent and employee payroll, and this is my only source of income.

Has anyone experienced something similar? Any advice on how to get this escalated or resolved faster?

2

@mike same scenario over here.

We are going through this now except we are not a new store. Our details were already verified two years ago! I just read some businesses are about to go out of business because of this in the community forum. How horrible for them! They owe us 35k in pending payments now. “to verify our account” which was already verified! It even says that in our admin panel. We have zero cash flow and losing 5k daily. We are hanging by a thread. This cannot be legal.

Do you mind if I ask if this was resolved for you and how long it took? I am desperate for some info here as they refuse to contact me.