Bank Account Issue - "Routing Number Not Supported"

Payments + Shipping & Fulfilment

Topic summary

Merchant reports an error message, “Routing number is not supported,” when trying to add a bank account for withdrawals in Shopify Payments.

Key details:

  • Based in Pakistan but operating a US-based store with an LLC (Limited Liability Company) and an EIN (Employer Identification Number).
  • Has submitted a government ID for verification.
  • Error occurs specifically at the bank account setup step for payouts.

Context/terms:

  • A routing number is a U.S. bank identifier required to link bank accounts for transfers.

Evidence:

  • Attached screenshot confirms the exact error message.

Status and requests:

  • The poster is seeking suggestions to resolve the routing number support issue.
  • No solutions, actions, or official guidance have been provided in the thread yet.
  • Discussion remains open with unanswered questions about acceptable bank account/routing requirements for this setup.
Summarized with AI on January 15. AI used: gpt-5.
1

Hello Shopify community,

I’m from Pakistan, running a US-based Shopify store with an LLC and EIN. I need help with an error: “Routing number is not supported” during bank account setup for withdrawals. I’ve also submitted my government ID card for verification. Any suggestions?

Thanks in advance!

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