So we’ve been doing business on Shopify for about 3 months now. Everything was going just perfcet we were getting lot of orders everyday, Satisfied customers, Great Feedbacks…
After we got lot of orders using PayPal as our main Payment Gateway we decided to try Shopify Payments so we can scale our business more and accept credit cards too, Suddenly about 10 hours of activating Shopify Payments our store was closed without any reason at all! We contacted Shopify Support several times but no one could help us or tell us anything. The only word they keep saying is “Wait for another team to review”. Its been 1 Week now and our business is almost over.
So yeah. Shopify just ended our company 3 months journey just like that because we decided to try their products “Shopify Payments”.
While I can’t speak to your account and situation directly, we do at times remove businesses that we see as presenting an elevated risk. When a merchant signs up for Shopify Payments our team must verify that the business is in line with our Acceptable Use Policy, and also requires verification of the Account Owner. While it wasn’t your wanting to use our gateway that had you removed, it was most likely during our review our team made their determinations.
I absolutely appreciate how unfortunate this is. If you can tell me a bit more about your products I can perhaps shed some light on the potential reasons for the termination.
