Hey, @KeynardLTD
Thanks for reaching out. I totally understand how this can be a frustrating experience for you. Rest assured, your ongoing support ticket with our accounts team is the right avenue to take when it comes to potentially resolving account & shopify payment issues.
While I can’t speak on their exact response times, it does vary depending on how large their queue is on a given day. With that said, they will get back to you with an update/conclusion regarding the status of the store.
If there is anything else I can help you with, please let me know.