Also, when I scale my screen to 150%, it lines up properly.
Topic summary
A Shopify store owner is experiencing a banner alignment issue where an image banner button appears correctly positioned in the theme customizer but displays at the bottom of the banner on the live website.
Key Details:
- The issue occurs at 1920x1080 screen resolution
- Problem appears in both Chrome and Edge browsers, including incognito mode
- The button positions correctly when browser zoom is set to 150%
- Mobile view also has positioning problems
Current Status:
- A helper requested and received the store URL (avycoffee.com)
- The helper reports being unable to replicate the issue on their end, seeing correct positioning
- The issue appears to be resolution or browser-specific
Attachments: Screenshots showing both correct positioning (in customizer) and incorrect positioning (on live site) were shared to illustrate the problem.
The discussion remains open as the root cause hasn’t been identified, with the discrepancy between what the store owner sees versus what the helper sees suggesting a display-specific issue.