Tried every troubleshooting method that has worked in the past, this time the socket mobile refuses to connect to the shopify pos app and will not scan barcodes. I’ve tried disconnecting from bluetooth in ipad settings, I’ve restarted the ipad and scanner, I have also done a factory reset on the scanner. All methods that usually fix the problem have all failed. Resorting to ipad camera for scanning but it is very tedious and finicky. Please help!
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Having same issues at multiple locations, and started at the same time today.
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Same story here. Let’s get on this @Shopify_77
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UPDATE: Barcode scanner still not connecting, but I have a temporary work around until it does.
Download the socket mobile app on your ipad. There is an option in the app to switch the barcode scanner to switch to type mode, when you do this is will actually type out the numbers or letters on the barcode. I’ve been using this by going to the search bar in shopify pos and scanning a barcode and it will now type the text of the barcode. Hope this helps some of you in the meantime.
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Thanks for offering this option - unfortunately someone somewhere has messed up the system and nothing is working for our expensive wireless scanner. I already have issue with this scanner because we lose out on Google rankings by not being able to use a corded scanner. When we download the app and try to connect it, it says set up failed.
EDIT: In that app, I tried the troubleshooting. You need to go to settings on your ipad and under bluetooth ‘forget’ the devise, then go into the app and set it up. Even with that, I was not able to get the work around to function for us. I can connect to the app but can’t scan anything in still.
@Shopify_77 fix our scanner please!!!
Curious, what do you mean you lose our own Google rankings due to the
scanner?
Mine started acting up as well. The only “FIX” I’ve been able to do is delete the app and start over with my reconnecting my devices! Had to do this EVERY DAY since Wednesday. Does Shopify have an ETA on this bug? It’s quite annoying and time consuming!
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I am having the same exact issue, trying everything you tried as well, mine also quit connecting March 1st.
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I too have a problem connecting my scanner to Shopify. Everything was working fine until March 2nd when the scanner disconnected from the Shopify program. Tried everything that worked in the past to connect the scanner and no luck.
The scanner is connected to the iPad but will not connect to Shopify. The Shopify program recognizes the scanner, but it will not connect. Very frustrating.
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Yes, that’s what mine is doing. I found that turning off my Bluetooth, deleting the app, reinstalling it and going through the ‘set up hardware’ has been the only way to reconnect it. What’s unfortunate is that I’ve had to do this each morning since it disconnect on 3/1.
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Decided to try your method and it worked. Thank you for the suggestion.
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I was able to reconnect my barcode scanner by a shopify support member using the following method:
- Forget the scanner from iPad bluetooth;
- Forget the scanner from POS
- Reset account by going to iPad Settings > POS App > Reset account toggle on
- Force close POS -
- Restart POS, pair and login again
Can anyone verify this as a permanent fix?
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We’ve been doing this too, has it been resolved for you now? Hoping our Saturday staff don’t have to handle this!
Same issue here all week. I will do the restart thing since its Saturday…as another alternative we have used the camera on the tablet. in the search hit the little barcode symbol and scan your barcode. Not the best, but better than nothing
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We are also struggling here and have not had our scanner connected since Friday, 3/3. How do we get this fixed? I’m using a workaround where my ipad can scan the 1D barcodes, but it’s a pita.
We are having the same issue. I noticed there haven’t been any comments on this issue since March. Is there a fix for this issue yet?
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It was fixed in an update about a week after I posted this. My shop has
been closed for two days, so I’m not sure if it’s happening again, but I
will be open tomorrow and can check.
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Thanks. I look forward to hearing back from you. If it is fixed, I’d like to know what update and to which app fixed it.
Thanks.
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Hi, I have this issue now as well. I didn’t have it before in March when other experienced it. Just over the past few days we have been experiencing it.
We disconnect reconnect it multiple times and then eventually after resetting it it comes back on and is fine for the rest of the day until the next morning. I have reported the bug in the app and messaged support but they have not been much help
I had a similar issue with my barcode scanner and Shopify POS before. It can be quite annoying when troubleshooting methods don’t seem to work, especially when you rely on the scanner for smooth operations.
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