All of a sudden with the new products we’ve entered in the last week or so, when scanned the product name isn’t showing up on our POS system, instead the barcode is. Anyone know how to solve this issue?
Topic summary
Main issue: After adding new products in the past week, scanning them on the POS (Point of Sale) displays the barcode value instead of the product name.
Scope and impact: The problem affects newly entered items; expected product names are not shown at checkout, potentially affecting staff visibility and receipts.
Terminology: POS = Point of Sale system. Barcode = machine-readable code used to identify products.
Evidence: An attached photo illustrates the screen showing the barcode rather than the product name; no code snippets or logs provided.
Information gaps: No details on the POS software/version or how product data was entered/configured.
Request: Guidance on how to correct the POS behavior so that product names appear upon scanning.
Status: Unresolved. No solutions or action steps have been shared yet; the question remains open.