Baselinker does not collect customer data in the order

Shopify Apps

Topic summary

A user is experiencing integration issues between Shopify and Baselinker where customer data (address, name, email, phone number) is not being collected in orders. They’re questioning whether their Basic plan might be limiting data transfer.

Key details:

  • Store is using the Symmetry theme
  • Customer information is completely missing from orders synced to Baselinker

Responses received:

  • One commenter suggested contacting Baselinker’s support directly rather than the Shopify forum
  • Another user asked whether the Baselinker app was granted proper permissions to access customer data during setup

Status: The issue remains unresolved. The most likely cause appears to be insufficient app permissions, which should be verified in Shopify’s app settings.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I’m trying to connect and configure the connection between Shopify and Baselinker. Unfortunately, I have a problem. Baselinker does not collect customer data in orders from shopify such as address, name and surname, email, phone number, etc.

What could be the reason for this? Does the Basic plan prevent sending this data?

My store: https://www.drollsport.com/

Password: Wixa

Theme: Symmetry

Thanks in advance for your help,
Tomek

2

For third party services use that third parties support or forums.

3

Hi, did you give a Baselinker app access to all the data it needs? Especially the customer data?