For third party services use that third parties support or forums.
Topic summary
A user is experiencing integration issues between Shopify and Baselinker where customer data (address, name, email, phone number) is not being collected in orders. They’re questioning whether their Basic plan might be limiting data transfer.
Key details:
- Store is using the Symmetry theme
- Customer information is completely missing from orders synced to Baselinker
Responses received:
- One commenter suggested contacting Baselinker’s support directly rather than the Shopify forum
- Another user asked whether the Baselinker app was granted proper permissions to access customer data during setup
Status: The issue remains unresolved. The most likely cause appears to be insufficient app permissions, which should be verified in Shopify’s app settings.