Hi @Bimes ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with this request, to ensure it gets resolved.
If you were charged the full subscription price after signing up for the promotional offer, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community. They will be able to review your most recent bill and make any necessary changes.
To connect with us, you can:
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Head over to our Help Center.
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Enter into the chat box Contact Support.
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Log into your shop.
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Select one of the available support options.
Please let me know if you have any other questions or concerns.