been trying to contact Shopify over a mth now over some issues I’ve been having and im getting nowhere. I use to get in contact with them all the time via calls and chats now nothing. please help
Hey, @GS84 ! Welcome to Shopify Community!
You can reach out to our support team and create a support ticket by visiting https://bit.ly/3cJkx8V. When you get to the support page, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
If you’re unable to visit the link above and follow the instructions on selecting a topic, you can try performing local troubleshooting steps to fix any local issues that may be preventing you from navigating through our support page. Feel free to perform the following and try creating a support ticket after each step.
- Clear the cookies and cache of your browser. After this, completely reboot the browser.
- Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
- Ensure the web browser is up to date on the latest version.
- Try another device, such as another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
- Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of the troubleshooting steps solve the concern, please respond to this post and let me know what’s preventing you from creating a support ticket and accessing our support page so I can help you further. If you have screenshots or screen recordings that show the issue, you can share them here. Thanks!