Hi,
Me too, my store has been holding money for almost a month now, my Shopify Payment gateway is under review, and when I send a reply to the email credit.risk@shopify.com, and I get the message
“Address not found
Your message wasn’t delivered to credit.risk@shopify.com because the address couldn’t be found, or is unable to receive mail.”
This is terrible, can’t contact support, review, all the money used to buy for my customers is being held, and the orders that are not delivered on time are increasing, it’s a loop, my orders are delayed because the products are handmade, we have a shipping policy for those products on our website
