I’m running a successful store, but with my margins being a bit thin, the 20% which Shopify is holding as reserved funds ends up leaving me in the negatives. My store was considered high-risk on July 6, when I had around 170 orders. My products I sell are not high risk, they are not similar to othe…

Hey, @thomas6ach ! Thanks for your post here in the Shopify Community. May I ask if you received an email about your store being considered as high risk? If so, I would suggest replying to said email for an update and for more information concerning your store. As much as I would love to be able …

Hello @Maz I got here by googling risk operations shopify.com . My new Shopify store, which is still not set up, was blocked by Shopify’s risk. I received an email from them on May 24 asking me to email them with some business-related content and utility bills, etc, for the last three months. I repl…

Same here! I have already sent multiple emails to the risk operations team and I haven’t received a response for almost two weeks. It’s really frustrating.

Have you recieved an email yet? same thing is happening to me

Yes, after many emails and contact with support, I finally received a response with: Hello, This email is to inform you that after reviewing the information provided to us, we have reinstated your account.

you‘re lucky, no response to me

Is anyone else having this issue? Shopify removed my Shopify Payment for potentially elevated risk when my store isn’t even 2 months old, has ZERO chargebacks, and ZERO disputes. On top of that, they are putting my full payout in reserve. This has caused issues with my connecting between my store an…

Same happened to me! 4 weeks and counting, no response. I paid for the item to be sent to the customer and now they won’t pay me the customer’s money. Now I am £3.5k down and no response for 4 weeks. All of the tickets get shut down I have to keep re-opening them lol

Best way to contact Shopify Risk Operations?

Payments + Shipping & Fulfilment

rygee June 11, 2024, 2:52pm 5

The same is happening to me – it’s ridiculous at this point.

Topic		Replies	Views
Existing businesses Beware - Issue with Shopify Risk Team Shopify Discussion billing-plans , troubleshooting	1	81	January 13, 2023
Escalating an issue beyond Risk Operations? Payments + Shipping & Fulfilment	4	118	June 27, 2024
No response from Risk Operations Payments + Shipping & Fulfilment shopify-payments	1	57	October 29, 2024
Contacting Shopify Risk Operations (Other than Email) Shopify Discussion troubleshooting	0	69	July 24, 2023
Store Banned Since April – No Response About Payout or Balance Shopify Discussion troubleshooting	0	49	May 21, 2025

Best way to contact Shopify Risk Operations?

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