I’m running a successful store, but with my margins being a bit thin, the 20% which Shopify is holding as reserved funds ends up leaving me in the negatives. My store was considered high-risk on July 6, when I had around 170 orders. My products I sell are not high risk, they are not similar to othe…

Hey, @thomas6ach ! Thanks for your post here in the Shopify Community. May I ask if you received an email about your store being considered as high risk? If so, I would suggest replying to said email for an update and for more information concerning your store. As much as I would love to be able …

Hello @Maz I got here by googling risk operations shopify.com . My new Shopify store, which is still not set up, was blocked by Shopify’s risk. I received an email from them on May 24 asking me to email them with some business-related content and utility bills, etc, for the last three months. I repl…

Same here! I have already sent multiple emails to the risk operations team and I haven’t received a response for almost two weeks. It’s really frustrating.

The same is happening to me – it’s ridiculous at this point.

Have you recieved an email yet? same thing is happening to me

you‘re lucky, no response to me

Is anyone else having this issue? Shopify removed my Shopify Payment for potentially elevated risk when my store isn’t even 2 months old, has ZERO chargebacks, and ZERO disputes. On top of that, they are putting my full payout in reserve. This has caused issues with my connecting between my store an…

Same happened to me! 4 weeks and counting, no response. I paid for the item to be sent to the customer and now they won’t pay me the customer’s money. Now I am £3.5k down and no response for 4 weeks. All of the tickets get shut down I have to keep re-opening them lol

Best way to contact Shopify Risk Operations?

Payments + Shipping & Fulfilment

Doun June 21, 2024, 8:13am 7

Yes, after many emails and contact with support, I finally received a response with:

Hello,

This email is to inform you that after reviewing the information provided to us, we have reinstated your account.

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Best way to contact Shopify Risk Operations?

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