Best way to organise a demo / speak to a rep?

Shopify Discussion
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Topic summary

  • An NFP (not‑for‑profit) organisation planning to move from WooCommerce to Shopify wants a live demo/requirements meeting with a Shopify representative.
  • They attempted to arrange this via the Shopify chatbot, which indicated someone would follow up, but no one has reached out.
  • They are seeking guidance on the best way to schedule a chat or demo with a human rep.
  • A second participant reports the same issue and asks whether contact was eventually made.
  • No solutions, workarounds, or official responses are provided; the request remains unresolved. No images or attachments; discussion is purely about coordination.
Summarized with AI on December 18. AI used: gpt-5.
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I’m working for a NFP organisation and we’re currently running WooCommerce but are keen (for a number of reasons) to switch to Shopify, but the team is keen to have a demo/requirements meeting with a Shopify rep, and I’m hitting some walls for how to line this up?

I thought I had organised it with the chatbot, as it said someone would reach out, but nobody has so thought I’d pop a question here for what’s the best way to set up a chat :slightly_smiling_face:

1 Like
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Were you able to reach someone? I have the same issue.