beware: 500 error...can't access admin...yet again

Shopify Discussion
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Topic summary

Multiple Shopify store administrators are experiencing 500 internal server errors preventing access to their admin panels across multiple stores. The issue affects various devices and browsers, with standard troubleshooting steps (clearing cache, different browsers, incognito mode) proving ineffective.

Key Points:

  • Error occurred on June 5, 2025 around 5:30 PM
  • Shopify’s status page incorrectly showed “all systems operational” during the outage
  • Users express frustration that Shopify support provides generic troubleshooting advice rather than acknowledging server-side issues
  • One user notes this is a recurring problem, not an isolated incident

Resolution:
The issue appears to have resolved itself without user intervention after a period of time. The discussion remains critical of Shopify’s transparency and incident communication practices.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Yet again, Shopify’s status page says “all systems are operational” but 500 error whenever we try to log into any of the four shopify stores we manage.

Yes, shopify “support,” we’ve cleared cache/cookies/history, used a different browser, used incognito windows, mobile vs desktop, etc etc etc etc etc.

500 is an internal error – this is a shopify issue…but shopify isn’t taking responsibility for it, has their “support” staff give useless advice to customers, and can’t even keep their own status page up to date.

These are recurring (not rare) issues with shopify.

Another failure in a long, lone line of shopify shortcomings – definitely do not recommend shopify to any one.

5 Likes
2

Yeah I can’t access admin either on several stores… :disappointed_face: All the suggested solutions do nothing for me too. Anyone resolved it yet?

2 Likes
3

Same issue accross all devices. Can’t access anything and I am getting a 500 error code. 6-5-2025 at 5:30pm

1 Like
4

OK it’s all working now, it seemed to fix itself.
Woohoo!

1 Like