BEWARE OF THE SCAMMERS !

Shopify Discussion

Topic summary

A Shopify store owner received fraudulent phishing emails impersonating Shopify’s legal and compliance teams.

Key warning signs:

  • Sender uses a suspicious Gmail address (shopifyhelpmerchantresolution@gmail.com) instead of official Shopify domains
  • Email threatens imminent store suspension within 2 business days for unspecified “compliance violations”
  • Directs recipients to contact a third-party “compliance specialist” at another Gmail address (apexweb.solutionteam@gmail.com)
  • Uses urgent, threatening language to pressure immediate action

Important notes:

  • The poster has reported these scam attempts to Shopify multiple times
  • They’re sharing this publicly to warn other merchants
  • Shopify’s official communications never come from Gmail addresses or direct users to third-party Gmail contacts for resolution
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I had 2 emails sent to me this morning again . Here is what they say. I have reported this to Shopify Multiple times and they don’t care. So I’m posting this to help others .

Senders email = Shopify Legal Team shopifyhelpmerchantresolution@gmail.com

Final Deadline Approaching

Dear Store Owner,

We have made multiple attempts to contact you regarding unresolved compliance issues within your Shopify store. Unfortunately, no corrective action has been taken, and time is running out. Your final deadline is now less than 2 business days away.

Immediate action is required. Failure to address these compliance violations within the given timeframe will result in your store being temporarily suspended. Continued non-compliance may lead to permanent closure, with no possibility of reinstatement.

To avoid disruption to your business, we urge you to act immediately. Our trusted compliance specialist partner is available to assist you with swift resolution. Contact apexweb.solutionteam@gmail.com now for priority support under Ticket ID: [116684].

This is your last opportunity to safeguard your business. Do not delay.

Best Regards,

Roy

Shopify Compliance Team

2

Um , Well that’s kind of obvious since I’m the one trying to warn folks of these scammers ..